Platform & Directory admins
These two roles are internal / operator-level — they have more access than any customer role, and their screens look different from what a typical company administrator sees.
Platform administrators
Platform admins have broad access across all of Skilladder's operational tools and configuration:
- Can see and manage content across all companies.
- Have access to admin tools that customer roles never see — portfolio access assignment, registration domain management, enterprise client invitations.
- Full operator access to the Question Bank: create, edit, review, import, and retire questions.
- Can deploy assessments to the Match platform (via the Settings tab on any assessment).
Platform admin access is almost never given to a standalone customer as part of a normal subscription. If a customer expects Platform access, confirm this was agreed contractually before making any changes.
When someone internally says "this needs Platform admin access," assume it requires coordination between engineering and customer success unless you are working with a dedicated test account set up for that purpose.
Directory administrators ("Content admin")
Directory admins focus on content quality — skills taxonomy, assessments library, and templates — rather than company-level hiring operations.
When a Directory admin signs in:
- Their dashboard headline reads Content admin rather than showing hiring metrics.
- They see quick links to Assessments, Templates, and the Skills taxonomy.
- They do not see candidate-level data or company operations dashboards — this is intentional.
| Area | What Directory admins do here |
|---|---|
| Assessments | Create, configure, and steward the assessments library |
| Templates | Curate reusable assessment templates |
| Skills taxonomy | Maintain skills, roles, and job families so all reporting filters use authoritative labels |
| Question Bank | Full operator access — create, edit, review queue, import, usage dashboard |
For CS and Partnerships conversations: describe Directory admins as owning skills content quality, while Platform admins steer systems policy and configuration.
See also
- Capabilities matrix — full side-by-side comparison of what each role can access