Platform & Directory admins
Skilladder distinguishes elevated administrators clearly because their screens look different than a typical customer administrator.
Platform administrators
Roughly mapped to Skilladder-internal platform operations:
- Powerful configuration and cross-organisation tooling that standard company roles do not receive.
- May manage global policies (examples in product: portfolio access for others, registration domain tooling at platform level depending on rollout).
- If you demo Skilladder internals, clarify this is almost never bundled into a standalone customer entitlement without contract discussion.
When internal teams say “needs Platform”: assume engineering + customer success coordination unless your account is seeded as platform for staging.
Directory administrators (“Content admin”)
When Directory administrators sign in:
- Their home dashboard headline reads Content admin.
- Messaging explains scope: you manage reusable content across assessments, templates, and taxonomy instead of chasing day-to-day company operational dashboards tied to hiring managers for a single account (although product evolution may widen exposure — treat on-screen wording as authoritative).
Shortcuts they reliably receive:
| Area | Behaviour |
|---|---|
| Assessments | Content-level library stewardship (create/configure/preview/export depending on rollout). Not to be mistaken for MCA portfolio duplication unless they also possess MCA entitlement. |
| Templates | Curate organisational assessment templates reused downstream. |
| Skills taxonomy | Browse Skills, roles, job families so skill labels stay authoritative for reporting and filters. Links like “Job Families” may appear from the dashboard quick links (/skills with tab parameters). |
They do not receive the identical company dashboard metrics package that a single-tenant administrator sees by default — deliberate product separation until requirements change again.
Messaging tip for CS / Partnerships: describe Directory admins as owning skills content quality whereas Platform admins steer systems policy.
See also
- Capabilities matrix for a sidebar vs role comparison table.