Sign in, reset password, first session
Companion to Sign in & account basics with explicit click order.
Sign in (/signin)
- Browse to your organisation’s Skilladder base URL +
/signin. - Enter email and password.
- Submit.
- Notice query flags (e.g.
?verified=1) after email verification or invite completion—informational banners may appear. - Upon success you reach the authenticated shell; sidebar populates per Capabilities matrix.
If blocked
- Wrong password → use Forgot password path (below).
- SSO-only tenant → follow customer IdP screens (varies by deployment).
- Blank page / network error → retry, different browser, escalate with timestamp + request id if available.
Reset password (/reset-password)
- From sign-in page choose Forgot password (or open
/reset-passworddirectly if your marketing email links there). - Enter email; submit reset request.
- Use link inside email (watch spam).
- Set new password meeting policy; confirm.
- Return to
/signin.
Invite-first users
- Team invite → see Participant — team invite.
- Assessment invite → Participant — assessment invite.
- Always prefer opening the original invite URL after reset to avoid email mismatch.
Sign out (clear wrong account)
Header user menu → Sign out (wording may vary). Mandatory before accepting an invite sent to a different mailbox than the SSO session.