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Sign in and magic link

Goal: Access your Skilladder account and handle common sign-in issues.

See also: Sign in & account basics for conceptual background.

Sign in​

  1. Open your organisation's Skilladder URL and go to /signin.

  2. Enter your email and password, then click Sign in.

    — or —

  3. Click Sign in with magic link (below the password form) if you don't have a password or prefer not to use one.

Once in, the sidebar populates based on your role — see Capabilities matrix if something you expect is missing.

If you can't sign in​

ProblemWhat to do
Wrong or forgotten passwordUse Sign in with magic link — see below.
SSO organisationFollow your company's identity provider screens — the password field may not appear.
Blank page or network errorRefresh, try a different browser, then escalate with a timestamp if it persists.

Use this if you've forgotten your password, never set one, or just prefer passwordless sign-in.

  1. From the sign-in page, click Forgot password? or the Sign in with magic link button — both go to the same place.
  2. Enter your email address and click Send sign-in link.
  3. Open the email (check spam if it doesn't arrive within a few minutes). The link expires in 15 minutes.
  4. Click the link in the email — you are signed in immediately, no password required.

:::info What happens to your password after using a magic link

Once you sign in via magic link, Skilladder moves your account to magic link sign-in going forward. You won't need a password to sign in again — just request a new magic link each time.

:::

:::tip If you arrived via an invite link

After signing in, go back to the original invite URL rather than navigating directly to /signin — signing in fresh first can cause an email mismatch with the invite.

:::

First-time users arriving via invite​

Sign out​

Open your user menu in the top header and choose Sign out. Always sign out before accepting an invite that was sent to a different email address than your current session.