Onboard a new enterprise client (Platform admins)

Goal: Create a new company tenant on Skilladder and send the primary contact their onboarding invite.

Who can do this: Platform administrators only. All other roles are redirected away from this page.

:::caution Platform admin only

If you're not a Platform admin, you cannot access this page. Direct the request to a Platform admin.

:::

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Before you start

• Have these details ready: company name, primary contact's full name, primary contact's email, and phone number (if collected).
• This action creates the company tenant and sends a single onboarding email. There is no bulk tool — onboard one enterprise client at a time.

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Steps

1. Sign in as a Platform administrator.
2. Navigate to /companies/add, or use the Add button in the Companies area if it's available.
3. Fill in the form:
   • Company name
   • Primary contact name
   • Primary contact email
   • Phone (if your organisation collects this)
   • Company logo URL (optional)
4. Click Submit.
5. Wait for the success confirmation — this confirms the company was created and the onboarding email was sent.

If the email dispatch fails, the confirmation may still show reference information you can use for manual follow-up. Escalate to #producttech_cooking with those details.

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After submitting

1. Ask the contact to check their inbox and spam folder.
2. The email contains a link the contact uses to set up their account — see Participant — enterprise invite for what they experience.
3. Track the invite expiry — there is no self-serve extension. If it expires, you'll need to resend from the Platform admin tools.

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Difference between enterprise invite and team invite

Flow	Created by	Who receives it
Enterprise invite	Platform admin	New enterprise client's primary contact
Team invite	Primary or Platform admin	A colleague joining an existing company

For team invites, see Team invites & permissions.