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Assessment requests queue

Goal: Triage, track, and fulfil structured assessment requests submitted via the JD intake flow or created manually by operators.

Who can do this: Platform administrators and Directory administrators only. MCA and company personas do not have access to this queue.

Before you start​

  • Requests in this queue typically originate from the JD intake flow. Customers submit a job description; operators track it here and attach a completed assessment.
  • Always document fulfilment in your internal ticket system so CS can communicate progress back to the customer contact.

Triage the queue​

  1. Go to /assessment-requests in the sidebar (or navigate there directly).
  2. Scan the table for status indicators to prioritise which requests need attention.
  3. Use search or filters to narrow the list if it is long.
  4. Click a row to open the request detail at /assessment-requests/[id].

Create a request manually​

Operators can author requests directly without going through the JD intake flow:

  1. Navigate to /assessment-requests/new.
  2. Fill in the required metadata and the structured skill sections (same fields as the JD intake form).
  3. Click the primary Save or Submit button at the bottom.

Fulfilment hygiene​

When you attach a completed Assessment to a request, document it in your internal ticket so the CS team can notify the customer. Do not leave requests in an ambiguous status once fulfilled.

What happens next​